Preventive Steps for Business Security
- Post prominent signage that can deter a robber such as video surveillance notifications.
- Ask customers to pull down their masks in front of a camera before being let in to your shop. Adding a plexiglass shield, or similar barrier you can ask your customers to do this while still keeping them and your staff COVID safe.
- Ensure all employees are trained in robbery protocols.
- Review insurance policy for product loss and robbery coverage/deductible.
- Use Panic Buttons:
- Request multiple panic buttons from your alarm company.
- Require all employees to wear a panic button linked to your alarm system.
- Keep a panic button in the cash drawer.
- Test your panic buttons once a month to make sure they work, you can arrange this with your security provider.
- Security Cameras:
- Active monitoring of security cameras 24/7, either through a security provider or overnight employee who has the authority to call the police or local security company before anything has been stolen (if possible).
- If active monitoring is not possible, maintain perimeter alarm system that will immediately alert licensee, or licensee representative, and police upon a breach of the perimeter.
- Have your security company ping your alarm once an hour to test for power cuts.
- Provide alarm company with contact numbers for multiple employees with access to security camera footage remotely to immediately verify this was or was not a false alarm. If your employee can’t answer the phone, then someone remotely can help the monitoring company dispatch the police.
- Install a security camera app on all managers/owners phones.
- Ensure employees can see security cameras from every work station
Theft During Business Hours
- Press the panic button as soon as possible.
- If more than one employee on duty during the robbery, request one employee call the police, if possible, without calling attention to themselves.
- Don’t be a hero, we would rather have products be missing than lose a life. Give them what they want and get them out as quickly as possible.
Theft After Business Hours
- Licensee or licensee representative (could be a security company) must go to the facility once it has been “secured” by the police to relieve them. Licensee will now need to physically secure the premises by boarding up any broken windows and/or doors.
- Employees should conduct an inventory audit before beginning sales so all missing product is accounted for in order to report to OLCC.
- Licensee or licensee representative must prepare a notification to OLCC within 24 hours. This notification will need to include details on the missing product, a timeline for the break-in and subsequent police/licensee response, and a narrative of the break-in itself
- Subsequent follow up will likely be necessary with OLCC before the investigation is finalized.
Post Theft Reporting
- Call the police/file a police report ASAP.
- Notify the OLCC about product theft within 24 hours.
- Notify MAPS (or other credit union) if cash was stolen, if applicable.
- Perform a full store audit to quantify total loss.
- Adjust METRC inventory.
- Provide security footage to the police and OLCC.
- Prosecute people who break the law for the benefit of the whole industry.
Crime Prevention & Personal Safety Resources